Because online betting transactions are generally final, refunds are not normally provided after funds have been wagered or a bet has been confirmed. This policy explains the limited circumstances in which a transaction may be reviewed.
Bets placed and accepted through the platform are normally irreversible and cannot be refunded simply because the outcome was unsuccessful or the player changed their mind.
A deposit is not eligible for a refund after any part of it has been used to place a bet. Unused real-money funds may be withdrawn through the normal cashier process once verification and other account requirements have been completed.
A transaction may be reviewed where there is evidence of a duplicate deposit, system malfunction, incorrect account credit or another genuine technical error. The player should contact support promptly and provide relevant transaction details.
Bonus balances and promotional credits are not refundable. They become withdrawable only when the relevant wagering, eligibility and cash-out conditions have been satisfied.
Where an account is closed for breaching platform rules, fraudulent conduct or another prohibited activity, unused balances may be withheld or forfeited in accordance with the applicable terms and legal requirements.
Players should contact customer support before disputing a transaction with their bank or payment provider. Unjustified or fraudulent chargebacks may result in account suspension, closure, debt recovery or further investigation.
